Click & Collect

If you are living near our shops, we can provide the same day or next day Click & Collect service.
Once your order is placed, we will try out best to get all your shopping ready as soon as possible, once it's ready, we will call or email you so that you can collect your shopping in time.

• Orpington门店 -  236 High St., Orpington BR6 0LS
• Bromley门店 - 2 8-30 The Mall, Bromley BR1 1T                                         
• Eltham门店 - 6 Saint Mary'S Place, London, SE9 1BL   

Free Delivery

Orders above £60 will be delivered without delivery charge

Fresh/frozen Delivery

Packaging

Your order will be carefully packed and all glass bottles will be protected with bubble wrap to ensure there are no damages during transit. We re-use good condition boxes to limit wastage. 

Fresh & Frozen Packaging

We pack fresh and frozen items using our poly/ cool box and dry ice/freeze ice pack system.
Our ice pack system can keep the frozen items below 3°C upon arrival. The frozen items might be slightly defrosted on the surface, but will still be in their best condition for refreezing or immediate consumption. Once your parcel has been received, please place these items in the freezer straight away.

Receiving the Parcels

You must ensure that you are at the address on the day of delivery to sign for the parcels.

Any frozen or fresh items that are damaged because of a failed delivery attempt are  non-refundable.

Complaints

 If you are dissatisfied with how we handle fresh and frozen goods, we sincerely welcome your complaints.
Due to the timeliness of fresh and frozen goods, it is ideal to report to us within 2-3 hours after receiving the package.
Although Hengxin reserves the final decision on complaints, we will still handle them with the utmost sincerity.
Customer first is the principle of our work.

Returns & Refunds

Returns

If you wish to return any item after you have received your order, you may do so  within 7 working days  after the parcel being delivered. Items can be exchanged or refunded provided they are unopened in the original packaging and in a resaleable condition. Unfortunately, we are unable to offer refunds for any fresh vegetables, chilled or frozen items.

*Please note that if you return any item due to a change of mind, you are liable for any return postage costs and postage costs for the exchange.

Broken or damaged item

We try to ensure all parcels are packaged well. But in the event that an item in your parcel is broken or damaged during transit, please contact us straight away  within 14 days  so we can investigate the cause. To start the claim, we require a photo of the damaged/broken item. From this, we can then either replace or refund you.

Incorrect or missing item

In the unlikely event that an item from you order is incorrect or missing, please contact us straight away  within 7 days  and inform our team which item(s) are missing. From this, we will send you the correct item and we will be liable for any extra postage costs. We may also ask you to send back the incorrect item for which we will provide the return label.

Refunds

If Hengxin has to issue a refund to you due to any circumstance, this will be issued  within 7 working days  of the enquiry being raised. Refunds will be issued to the card that was used to pay for the original order.

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